Analysis of Social Security Policy Implementation in Improving Access to Public Health Services in Palopo City
Keywords:
Policy Implementation, Social Security, Access to Health Services, Public ServicesAbstract
This study aims to analyze the implementation of social security policies in improving access to public health services in Palopo. This research is motivated by the importance of social health security policies in providing protection and easy access to health services for the public through the BPJS Kesehatan program. However, various obstacles remain in its implementation, such as limited health facilities, a shortage of health workers, and poor public understanding of BPJS Kesehatan service procedures. This study used a qualitative research method with a descriptive approach. Data collection techniques included observation, interviews, and documentation. Research informants included BPJS Kesehatan officials, the Health Office, health workers, and community users of BPJS Kesehatan services. Data analysis used the interactive analysis model by Matthew B. Miles and A. Michael Huberman, which includes data reduction, data presentation, and conclusion drawing. The results indicate that the implementation of social health security policies in Palopo City has been quite successful in improving access to public health services. This is demonstrated through aspects of communication, resources, disposition, and bureaucratic structure, which generally support the implementation of health services. However, several obstacles remain, such as limited healthcare personnel, perceived complexity in administrative procedures, and a lack of public understanding of the BPJS Kesehatan service system. Therefore, improvements in service quality, streamlined bureaucratic procedures, and more intensive outreach are needed to ensure more effective and optimal implementation of the social health insurance policy.
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