Analysis of e-Government-Based Public Service Innovation in Enhancing Transparency and Accountability of Local Government in East Kalimantan
DOI:
https://doi.org/10.37899/np-ijpsm.v1i1.19Keywords:
E-Government, Public Service Innovation, Transparency, AccountabilityAbstract
This study aims to analyze the implementation of e-government-based public service innovation in enhancing transparency and accountability within local government administration in East Kalimantan. The research focuses on examining how digital public service systems contribute to improving governmental openness, administrative responsibility, and service effectiveness. This study employs a qualitative descriptive research method to obtain comprehensive insights into the implementation of e-government in local government institutions. Data were collected through interviews, observations, and documentation involving government officials, public service employees, digital system administrators, and members of society utilizing e-government services. The collected data were analyzed using the interactive model of Miles and Huberman, consisting of data reduction, data display, and conclusion drawing.\n\nThe findings indicate that the implementation of e-government has significantly improved transparency by increasing public access to governmental information, service procedures, and online complaint systems. Digital platforms enable citizens to monitor governmental activities and participate more actively in evaluating public services. Furthermore, accountability has improved through electronic documentation, digital monitoring systems, and performance evaluation mechanisms that encourage greater responsibility among public officials. However, the study also identifies several challenges affecting the effectiveness of e-government implementation, including limited technological infrastructure, unequal internet access, low digital literacy, insufficient human resource capacity, organizational resistance to technological change, and incomplete system integration among government institutions. The study concludes that e-government-based public service innovation has positively contributed to strengthening good governance practices in East Kalimantan. Nevertheless, continuous improvements in infrastructure, digital literacy, institutional coordination, and organizational readiness remain essential to ensure sustainable and inclusive digital governance.
Keywords: E-Government, Public Service Innovation, Transparency, Accountability, Local Government, Digital Governance.
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