Collaborative Governance in Digital-Based Primary Health Care Management to Improve Community Satisfaction in Gowa Regency
DOI:
https://doi.org/10.37899/np-ijpsm.v1i1.18Keywords:
Collaborative Governance, Digital Health Care, Primary Health Care, Community Satisfaction, Public Service ManagementAbstract
This study aims to analyze the implementation of collaborative governance in digital-based primary healthcare management and its contribution to improving community satisfaction in Gowa Regency. The study focuses on stakeholder collaboration involving the local government, Health Office, community health centers (Puskesmas), healthcare workers, digital system operators, and the community in supporting digital healthcare service delivery. A qualitative research approach with a case study method was employed to obtain an in-depth understanding of collaborative governance practices in healthcare management. Data were collected through interviews, observations, and documentation involving healthcare officials, healthcare workers, digital operators, and community members. The data were analyzed using the interactive analysis model developed by Matthew B. Miles and A. Michael Huberman, consisting of data reduction, data display, and conclusion drawing. The findings reveal that collaborative governance has positively contributed to improving the effectiveness and accessibility of digital-based primary healthcare services in Gowa Regency. The implementation of digital systems such as electronic medical records, online registration, and digital health information services has improved healthcare administration, reduced waiting times, and increased service responsiveness. Stakeholder coordination, government commitment, and community participation support the success of healthcare digitalization. However, several challenges remain, including limited technological infrastructure, unstable internet connectivity, unequal digital literacy, and limited human resource capacity. Overall, collaborative governance has strengthened healthcare management and improved community satisfaction toward healthcare services.
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